Under Australian Consumer Law you are entitled to a replacement or refund for a major failure. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. All pieces are handcrafted therefore no two pieces are the same. There will be slight variations in each product bearing the markings of natural materials, craftsmanship and age, and such variations will not be regarded as faults. 
 
All TheEND products are quality controlled. In the unlikely event your product is delivered with a defect, we may, in our discretion, replace or repair the product at no cost to you, subject to the following conditions:  

We are unable to refund or provide credit due to inadequate access to your property so please ensure the products purchased will fit in your lift/doorway/stairwells before purchasing. If you are unsure, please view our furniture specifications and Measuring Guide.

All custom and personalised orders are final sale and cannot be returned or exchanged. Please ensure that you carefully review all measurements, materials and design specifications before confirming your custom order as once production begins on the custom product, no further changes can be made. 

If a return is authorised, products must be returned in new or unused condition and will be subject to a restocking fee which will be advised by TheEND at the time of receiving the request  (unless the goods are damaged or defective in which case they must be returned in the condition in which they were received, and will not be subject to a restocking fee). The restocking fee will also not apply to goods returned due to a genuine error on our part in delivery.